No, TrustWay is not insurance. We are a comprehensive accompaniment and support service designed for tourists to explore Medellin safely and confidently. We offer proactive safety tools, like our monitoring and check-in feature, and we provide you with access to and accompaniment by expert professionals (lawyers, investigators, advisors) should you face situations such as becoming a crime victim, needing help with contracts or visas, or even if you are detained. Think of TrustWay as your expert local support network, focused on your safety and peace of mind during your visit.

No, TrustWay does not replace standard travel or health insurance. We complement these insurances by providing legal assistance coordination, safety support, help with local medical insurance navigation, and advocacy for claims with your other insurance policies. We strongly recommend having separate travel and health insurance.

Our services are currently focused and optimized for the city of Medellin and its metropolitan area, where our network of professionals and monitoring systems are concentrated.